Senior Customer Service Representative

Job Overview

We are looking for experienced and customer-focused professionals to join our E-Commerce Customer Support team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and prior experience handling customer queries through voice.

Key Responsibilities

• Handle customer inquiries related to orders, deliveries, returns, refunds, and account-related concerns.
• Provide prompt and accurate resolutions while maintaining high customer satisfaction.
• Manage escalations and complex customer issues professionally.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Maintain detailed records of customer interactions and follow-up actions.
• Meet quality, productivity, and customer satisfaction targets.

Requirements

• Hiring fresher graduates & experienced candidates
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools.

Salary: 4 - 4.5 Lacs / 1 way Cab

Note: Looking for immediate joiners and candidates flexible working in rotational shifts.