Posted 12 June, 2026
VP of Customer Support and Customer Success | SaaS | Bangalore
Michael Page
Bengaluru, KA, IN
Full Time
Reference: f7a6dc3d5e1d8f47
Job Description
- This is a 5 day WFO opportunity
- Candidate should come from a SaaS product background
- You will lead and manage the entire post-go-live customer experience and account management function, ensuring enterprise clients realize continuous value.
- You will oversee the Technical Account Management (TAM) and Customer Support teams, enabling them to deliver high-quality, consistent customer experience across all accounts.
- You will drive customer delight by engaging proactively with senior client stakeholders, and ensuring predictable customer operations.
- You will build and manage multi-level stakeholder relationships within enterprise customers, acting as their strategic partner and point of escalation.
- You will drive system improvements aimed at tracking and improving customer health, driving customer outcomes and improving operational efficiency, influencing internal and external stakeholders as needed.
- 12-18 years of experience in customer experience, account management, service delivery, or operations within a SaaS or technology environment.
- You have experience leading large customer-facing teams serving enterprise customers.
- You have a track record of driving process improvements and solving complex operational challenges.
- This is a Bangalore-based role. They work five days a week from the office, as they believe in-person interactions fuel innovation and agility
About Our Client
Our client is a bootstrapped and profitable SaaS product organization headquartered in Bangalore, with operations spanning India, Southeast Asia, and the Middle East
Job Description
The Successful Applicant
