Web Application Sr Analyst

Overview

We are seeking a highly skilled Web Application Sr Analyst to support, stability, and continuous improvement of enterprise web applications across a diverse technology stack. This role is responsible for managing production support, ensuring high availability, and leading a team that supports applications built on JBoss EAP, Java, .NET Framework, Informatica Intelligent Cloud Services (IICS), and web services .

The ideal candidate combines strong technical depth with operational excellence and leadership experience in a global, business-critical environment.

Key Responsibilities

Application Support & Operations

• Own day-to-day production support for enterprise web applications built on JBoss EAP, Java, .NET, IICS, and web services .
• Ensure application availability, performance, reliability, and scalability across environments.
• Lead incident management, problem management, root cause analysis, and post-incident reviews.
• Establish and maintain operational runbooks, monitoring, alerting, and escalation procedures.

Platform & Technology Management

• Oversee support and maintenance of application servers (JBoss EAP), middleware, and web services (SOAP/REST).
• Manage integrations and data flows leveraging Informatica Intelligent Cloud Services (IICS) .
• Partner with infrastructure, cloud, and security teams to ensure platform stability, patching, and compliance.
• Support application upgrades, patches, and configuration changes with minimal business disruption.

Service Management & Continuous Improvement

• Manage application support intake through ITSM tools (e.g., ServiceNow), including ticket prioritization, SLAs, and reporting.
• Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation.
• Identify recurring issues and work with engineering teams to implement permanent fixes.
• Define and track KPIs related to application uptime, incident trends, and support efficiency.

Collaboration & Stakeholder Engagement

• Act as the primary support liaison between business stakeholders, development teams, and IT leadership.
• Collaborate with development teams on release planning, deployments, and transition to production support.
• Communicate clearly with both technical and non-technical stakeholders regarding incidents, risks, and system health.

Required Qualifications

• 5+ years of experience in enterprise application support
• Strong hands-on experience supporting Java and .NET-based web applications .
• Solid experience with JBoss Enterprise Application Platform (EAP) administration and troubleshooting.
• Experience supporting integrations and data workflows using Informatica Intelligent Cloud Services (IICS) .
• Strong understanding of web services (REST/SOAP) and distributed system architectures.
• Experience with ITSM processes, incident management, and SLA-driven support environments.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Qualifications

• Experience supporting applications in cloud or hybrid environments.
• Familiarity with DevOps practices, CI/CD pipelines, and release management.
• Experience with application performance monitoring (APM) and logging tools.
• Background in regulated or high-availability enterprise environments.
• Experience managing global or follow-the-sun support teams.