IT Technology Services Senior Specialist- SAP Basis- Technical Services Management- 8+ yrs.
Job Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
In this role, you will act as a trusted technical advisor to SAP Enterprise Cloud Services customers across the APAC region. You’ll be responsible for delivering end-to-end technical guidance, ensuring operational excellence, and driving customer satisfaction throughout their cloud transformation journey.
What you'll build-
Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals.
Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services.
Manage escalations with a focus on swift resolution, root cause prevention, and long-term improvement.
Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success.
Influence customer strategy by advocating SAP’s intelligent enterprise roadmap, value-added services, and modernization initiatives.
Your work will directly impact customer retention, service excellence, and SAP’s positioning as a trusted cloud transformation partner.
You bring a combination of deep technical expertise, customer empathy, and problem-solving capability to this role.
Bachelor's degree in computer science, Engineering, or Information Management (or equivalent experience).
9+ years of SAP BASIS or technology experience within IT services or managed cloud environments.
5+ years of customer-facing experience in technical service delivery, escalations, or project management.
In-depth knowledge of SAP technologies and system architecture (SAP certification preferred).
Hands-on understanding of hyperscalers, multi-cloud integrations, networking, and virtualization technologies.
Strong analytical and communication skills, with the ability to translate technical concepts into business-relevant discussions.
Experience working across global, cross-functional teams and handling complex customer engagements.
A growth mindset with resilience under pressure, maintaining a focus on delivering value and continuous improvement.
In this role, you’ll have the opportunity to manage diverse technical landscapes and evolving technologies that will continuously stretch your skills, offering exceptional opportunities to learn, grow, and stay at the forefront of the SAP cloud ecosystem.
What you bring-
Where you belong-
You’ll be part of the Technical Service Management team within SAP Enterprise Cloud Services – a global, collaborative, and forward-thinking group that drives the success of RISE with SAP customers. Here, you’ll work alongside passionate professionals who thrive on innovation, customer success, and continuous learning. We value curiosity, accountability, and teamwork. You’ll have opportunities to grow your expertise through diverse customer engagements, exposure to cutting-edge technologies, and a culture that celebrates inclusion and authenticity.
Join us and help shape the next generation of cloud service excellence at SAP.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
