Business Development & Customer Success Manager

Role: Business Development & Customer Success Manager – AI Hiring Platform

Experience: Fresh MBA to 4 Years

Location: Hybrid/Remote - India

Mode of Hire: Full-Time

About the Role

We are building the future of hiring. By combining an advanced, AI-powered Interview Platform with seasoned recruitment expertise, we deliver next-generation, end-to-end talent acquisition solutions for enterprise clients.

As our Business Development & Customer Success Manager, you will sit at the intersection of cutting-edge technology and high-impact client consulting. You will own three core pillars: running tailored product demos for HR leaders/CXOs, conducting deep-dive customer research, and crafting the value narrative that drives ROI.

If you love meaningful enterprise conversations, structured problem-solving, and want to shape a fast-growing market, this high-visibility role is for you.

What You Will Do

1. Product Demos & Pre-Sales

• Deliver structured, customized product demonstrations to CHROs, TA Directors, and Enterprise Leaders.
• Build highly relevant demo scenarios tailored to specific industries and hiring profiles.
• Translate complex AI platform features into clear business outcomes (e.g., faster time-to-hire, reduced bias, lower cost-per-hire).

2. Customer & Market Research

• Perform deep-dive research on target accounts (headcount trends, org structures, pain points, competitor landscapes) before every engagement.
• Synthesize insights from client calls to guide our product and leadership teams.
• Track recruitment tech trends, ATS market shifts, and competitor positioning.

3. Solution Positioning & Outreach

• Develop tailored value propositions for GCCs, high-growth startups, BFSI, and IT Services.
• Lead consultative discovery calls to uncover explicit and latent hiring challenges.
• Partner with the marketing team to design high-impact pitch decks and targeted outreach campaigns.

4. Pipeline Development & Customer Success

• Identify, qualify, and build a healthy pipeline of enterprise prospects.
• Manage end-to-end sales cycles from first contact through commercial closure.
• Monitor platform adoption, run regular Executive Business Reviews (EBRs), and own client renewals/retention.

Who We Are Looking For

We are looking for driven, high-aptitude individuals who fit into one of these two profiles:

Profile A: Fresh MBA Graduate (Premier B-School)

• Education: MBA from a top-tier institution (IIM, ISB, IIT, XLRI, MDI, SPJIMR, or equivalent).
• Experience: Strong internship background in SaaS, HR-Tech, B2B sales, or management consulting.
• Traits: Highly analytical, exceptional communication, structured research skills, and a strong drive to build a business function from the ground up.

Profile B: Experienced Professional (1–4 Years)

• Experience: 1 to 4 years of proven success selling Enterprise SaaS, HR-Tech, or Talent Acquisition platforms.
• Track Record: Demonstrated ability to generate pipeline, hit quotas, and independently run product demos.
• Stakeholder Management: Completely comfortable engaging and presenting to CHROs and TA Directors.

Skills We Prioritize

Must-Have:

• Exceptional product demo delivery and business storytelling.
• Rigorous account research and customer discovery capabilities.
• Consultative, solution-oriented selling approach.
• Elite executive communication skills (both written and verbal).
• High level of preparation and structured thinking.

Nice-to-Have:

• Prior experience with HR-Tech, ATS, or HRMS software.
• Strong understanding of GCC (Global Capability Center) and MNC hiring dynamics.
• Familiarity with modern sales tech: LinkedIn Sales Navigator, Apollo, HubSpot, or Salesforce.

Why Join Us?

• A Distinct Product: Sell a highly differentiated solution (AI platform + expert recruitment) rather than just a software license.
• Elite Access: Build a network by consulting directly with senior HR leaders and CXOs across India's top enterprise brands.
• Ownership: Build the BD and GTM playbook completely from scratch.
• Growth & Rewards: Competitive fixed salary + attractive performance incentives tied to clear pipeline and revenue KPIs.
• Steep Learning Curve: Apply your business frameworks to real-world revenue strategies from Day 1.

How to Apply

To apply, send your resume to with the subject line: BD & CS Manager — [Your Name] — [Your Institution].

Crucial: Please include a short note (maximum 200 words) answering this question:

“What is one thing broken about how large companies hire today, and how would our platform fix it?”