Mainframe iSeries Operations Lead

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nAs a Team Lead at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.\n\nThere's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance.

You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.\nKey Responsibilities\nLead daily operations for Mainframe (Batch/Console), Tech Support, and iSeries.\n\nManage shift schedules, staffing, and LPAR/batch coverage.\n\nAct as lead during Sev1/Sev2 incidents; drive SWAT calls and resolution.\n\nConduct status calls, turnover meetings, and participate in change management.\n\nServe as primary customer contact; handle escalations and communicate updates.\n\nEnsure accurate incident reporting, RCA documentation, and SLA compliance.\n\nMonitor batch processing and share daily status reports.\n\nMaintain documentation and drive process improvements.\n\nSupervise team performance, provide mentoring, and ensure process adherence.\n\nOne of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders.

Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.\n\nYour future at Kyndryl\nEvery position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect.

We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.\n\nWho You Are\nWho You Are\nYou're good at what you do and possess the required experience to prove it.

However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\n\nRequired Technical and Professional Expertise\n10+ Yrs Experience and Strong knowledge of IBM AS400 / iSeries (IBM i OS) and system operations.\n\nStrong experience in Mainframe Operations (z/OS, JCL), Batch Processing, Console Ops, and iSeries\n\nKnowledge of enterprise infrastructure support and LPAR environments\n\nExperience with scheduling tools (Control-M, CA7, TWS)\n\nHands-on experience with ITSM/Remedy and incident management processes\n\nStrong SLA management and operational governance knowledge\n\nProven ability to lead Sev1/Sev2 incidents and SWAT calls\n\nExperience managing 24x7 production support teams\n\nExcellent customer communication and stakeholder management\n\nStrong documentation, reporting, and RCA capabilities\n\nStrong analytical, troubleshooting, and problem-solving skills\n\nAbility to manage multiple priorities in fast-paced environments\n\nKnowledge of ITIL processes and KPI/SLA tracking\n\nPreferred Technical and Professional Experience\nBachelor's degree in related technical field or equivalent practical experience\n\nExperience with an ITIL driven service organization\n\nSix Sigma, PMP, and/or ITIL certifications\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That's The Kyndryl Way.\n\nWhat You Can Expect\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.\n\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>