CS Associate NMD

Job Accountabilities

This role is responsible for respective building and all the soft/administration services:

• Ensure all employee services like HK, Pantry, Food Court, Shifting, Pest control, tea vending, furniture, painting, civil, carpentry, electrical, mechanical and other utilities are carried out as per SLA & OLA in respective buildings/phases by continuously liaising with respective disciplinary head.
• Meeting employees based on the needs improvement feedback received through survey and ensure corrections and communicate feedback to employees to close the loop.
• Ensure daily rounds are taken in respective buildings/phases to monitor upkeep of buildings/phases.
• Ensure smooth functioning and services of Business Centre's in respective buildings/phases.
• Ensure all fire fighting equipments are healthy and extinguishers are tested and refilled in time in respective building/phases.
• Ensure all pantries/conference rooms/meeting rooms/business centres should be in excellent condition in respective building/phases.
• Support employee engagement activities & events.
• Ensure all unsafe conditions are corrected.
• Liaise with module coordinators/fire wardens.
• Maintain PR with important stakeholders to improve service standards.
• Ensure timely ground support during emergency situation # on site or off the site.
• Ensure smooth conduct of all the VVIP visits.
• Liaise for support for completion of shifting like material, loaders, vehicle etc.
• Ensure updation of seating plan in the system.

Skill & Competencies

Skills (Behavioural & Technical)

• Effective Execution
• Team Player
• Customer Orientation
• Result Orientation
• Risk management
• Situational Awareness
• Inventory management
• Process Orientation

Education Required

• Knowledge of computer operations.
• Hotel Management/BBM background preferred.
• Post graduate in management will be desirable.

Experience Required

• Graduate with strong communication and inter-personal skills and must have sufficient experience.
• Minimum 3 years relevant experience in a large Corporate Services department / hotel / IT / Factory.