Sr. Incentive Analytics Manager

About the Team:

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client's sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.

If you're passionate about data analytics and want to contribute to sales operations, we'd love to hear from you!

What you'll be doing:

Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes
Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control
Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support)
Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility
Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
Interact with key customer stakeholders to coordinate project execution
Hire, guide and coach a team of Analysts, Associates, and Managers to be high performing and client focused
Act as the main point of contact for senior customer stakeholders
Act as a key point of contact to articulate customer feedback and support the development of new product features
Act as a key point of contact for the company's to implement new platform features across customers to support continuous product improvement

What we're looking for:

• Education or Background in Engineering, Commerce, Mathematics and/or Statistics
• +6 years of working experience
• Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows a plus
• Strength in Excel to perform data profiling, segmentation, and aggregation
• Understanding of data architecture and process flows
• Analytical problem-solving ability, organizational, and project management skills
• Ability to take ownership and run with tasks in a fast-paced and evolving environment
• Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves:

• Experience with SQL and/or Python
• Experience with sales incentive compensation