Posted 12 June, 2026
Associate - Centralized Operations - Insurance Ops & Recon - RFB - Mumbai - Lodha (I-Think Techno Campus) - B wing - J Grades
Tata Capital Ltd
India
Full Time
Reference: 218_696516_42697
| Assist the central retail operations unit by driving a high quality customer experience balance with efficiency, compliance and consistency. |
| Post Graduate/ Graduate in any discipline |
| o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts. o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant o Handling MIS Reports publishing and ensuring net of TDS activities o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps. o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly. o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested. o Ensure compliance to all Audit / RBI regulations. |
