Senior System Engineer

Summary
Supports and maintains MFT systems, handling configuration, troubleshooting, and client coordination.
Key Responsibilities

• Configure and support SFG, Connect:Direct, and SFTP transmissions
• Monitor and resolve file transfer failures
• Troubleshoot protocol and connectivity issues
• Support client onboarding and testing
• Manage encryption (PGP, SSH keys)
• Perform initial root cause analysis
• Maintain documentation and support on-call

Skills & Experience

• 3-5 years of experience in file transmissions builds and support
• Strong knowledge of:
  • Sterling File Gateway / Connect:Direct
  • SFTP and HTTPS protocols
• Working knowledge of:
  • Linux/AIX environments
  • SQL (basic queries for validation)
• Understanding of:
  • Encryption standards (PGP, SSL/TLS, PKI)
• Experience with:
  • Client onboarding and file setup
  • Incident management tools (ServiceNow, Moogsoft)

Ability to troubleshoot independently and coordinate with teams