Kinaxis

Support and optimize Kinaxis RapidResponse demand and supply planning by resolving incidents, maintaining configurations, and ensuring stable planning runs, data, and integrations.
Responsibilities
Provide L2/L3 support: troubleshoot planning, worksheet, calculation, alert, and run issues; perform RCA.
Maintain/enhance configurations: workbooks/worksheets, measures, hierarchies, alerts, scenarios.
Support planning cycles: demand review, supply planning, exception management, and S&OP cadence.
Monitor integrations/data loads; reconcile with ERP and coordinate fixes.
Support integrations leveraging Snowflake: validate inbound/outbound datasets, monitor pipelines/jobs, troubleshoot data quality/latency issues, and write/execute queries for reconciliation and issue resolution.
Support releases/UAT and maintain basic documentation/knowledge articles.
Requirements
Kinaxis RapidResponse support experience; solid demand & supply planning fundamentals.
Strong data/troubleshooting skills (Excel; SQL/Snowflake querying preferred).
Comfortable with ticketing, SLAs, and change control; clear communicator.