Posted 12 June, 2026
SAP Field Service Management
Euclid Innovations
Telangana,India
Full Time
Reference: 365_679030_26-00219
Exp – 4 to 8 years
Job Description for SAP Field Service Management
- Monitor & Resolve Incidents: Tickets raised by users (integration failures, FSM app issues, SAP ECC/S4 Hana order sync issues).
- Prioritization & SLA Handling: Classify issues (P1, P2, etc.) and resolve within agreed SLAs.
- Root Cause Analysis: Not just fix, but analyze recurring issues (e.g., failed order replication due to master data gaps).
- Monitor inbound/outbound queues between SAP ECC/S4 Hana ↔ FSM.
- Handle errors in IDocs, web services, or Proaxia middleware.
- Data Flow: Ensure smooth replication of Service Orders, Business Partners, Materials, Stock,
- Time Confirmations.
- Interface Logs: Regularly check message broker and error logs.
- SAP ECC/S4 Hana to FSM Synchronization: Ensure BP, Equipment, Materials, Warehouses are correctly synced.
- Data Correction: Fix inconsistencies (e.g., equipment missing in FSM, duplicate technicians).
- Periodic Data Validation: Run checks to prevent replication failures.
- FSM User Administration: Create/modify/deactivate technicians, dispatchers, planners.
- License Usage Monitoring: Check consumed vs. available FSM licenses.
- Access Management: Roles/authorizations aligned with business needs (technician vs. dispatcher vs. admin).
- SAP FSM Mobile App:
- Handle offline/online sync issues.
- App upgrades and patch validation.
- Smartforms & Checklists: Fix issues in forms used by technicians.
- Planning Board: Ensure dispatchers can assign tasks without errors.
- New Features: Incorporate small enhancements (new fields in work orders, additional KPIs in reports).
- Proaxia Connector Updates: Apply patches/upgrades from Proaxia.
- Process Alignment: Adapt FSM processes if ECC PM/CS process changes.
- Daily/Weekly Health Checks:
- FSM connector queues.
- Job monitoring (background jobs in ECC for replication).
- FSM license usage.
- Operational KPIs:
- Order replication success rate.
- Technician utilization.
- SLA adherence.
- User Support: Conduct refresher training sessions for dispatchers and technicians.
- Knowledge Base: Maintain FAQ, resolution documents, known error database.
- Transition Support: Train new users or contractors joining the client team.
- SAP ECC/S4 Hana Support Packs: Test impact on Proaxia connector.
- FSM Quarterly Releases: Validate new features in test tenant before moving to production.
- Connector Compatibility: Ensure Proaxia connector version aligns with FSM & SAP ECC/S4 Hana.
- Quarterly plan to refresh the non-prod FSM Tenants by taking backup from Prod Tenant
- Audit Support: Ensure service confirmations, stock movements, and time postings are auditable.
- License Compliance: Avoid over-usage penalties.
