Posted 12 June, 2026

Mid-IT Infra Analyst Collaboration Services

Stefanini Group

Bangalore,IN Full Time

Reference: 264_575744_64063

Provide technical support as it relates to all Collaboration Services.
Investigate, resolve and communicate with the customer on escalated Service Desk tickets.
Pro-actively manage and maintain all Collaboration solutions and systems, including:
- Security/service patch management and required upgrades following approved change management process
- Database and solutions optimization
- Back-up and disaster recovery
Monitor team KPI/TTI measures and identify areas for improvement.
Develop and maintain both technical and customer documentation for standards, processes and procedures.
Assist in supporting Collaboration projects and programs to achieve the strategic goals.

Minimum of 5 years IT experience with 2 years working with collaboration solutions.
Strong customer service skills with a passion to exceed customer expectations.
Mature skills and approach when working with production systems.
Strong analytical and problem solving skills.
Strong knowledge of or experience with Microsoft Exchange/Outlook; Skype for Business/Teams; and the Office365 solutions.
Knowledge and experience with 2 or more of the following: MDM (ideally MobileIron or Microsoft Endpoint Manager); PowerShell; Dropbox or OneDrive; Polycom Video Conferencing; and Avaya Telephone Systems.
Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
Strong English written and verbal communication skills. Ability to influence peers and cross functional teams.
Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
Ability to handle multiple projects and tasks, make decisions and solve problems. Strong project management skills and ability to participate in cross functional teams to accomplish established goals.
Proven ability to work under stressful conditions, may require 24/7 incident support.
Maintain up-to-date knowledge in the Collaboration sector of IT along with any industry trends or techniques.

Work Hours: UK Shift but this job require overlap with US timings

Education:Employment Type: CONTRACTOR