Manager - Key Accounts / Tamilnadu - Chennai

ABOUT US:

Rentokil PCI brings to the Indian market the expertise of over 90 years of Rentokil, the world's largest

commercial pest control company with operations in more than 70 countries and PCI, the number one

pest control company in India with presence in the local market for over 60 years.

Rentokil PCI aims to set new standards for customer service with operations across 300 plus locations in

India. The company also focuses on developing industry-leading service operations through the sharing

of best practices, new innovations and the use of digital technologies.

POSITION RESPONSIBILITIES / REQUIREMENTS:

The Key Accounts Manager is responsible for managing existing customers and winning new ones. The

person will report to the National Key Account Manager. The incumbent will have to work as part of a

multi-functional team, and this involves collaboration with the internal team and external stakeholders.

GENERAL DUTIES & RESPONSIBILITIES:

Customer retention

Contract renewal with annual price increase

Manage collection

Up-selling to existing customers

New business development

Work collaboratively with pan India KA & cross-functional teams

New Business Development

Market survey, competitor analysis to understand gaps of our services

Control cost and work within the allocated budget

Support the service team by providing client feedback

Attend to other work-related duties as may be assigned to you from time to time

KEY DELIVERABLES:

Customer (Revenue) retention of 95%+

On-time customer contract renewal of 100%

Price increase from existing customers as per target set

Manage collection and DSO as per targets set

Generate new sales from existing and new customers as per the Monthly, Quarterly and

Yearly target set

CORE COMPETENCIES

Excellent Customer Relationship management skills

Good communication - both verbal and written

Proven track record of customer management and business development

Ability to work with cross-functional teams

Requirements

EDUCATIONAL REQUIREMENTS

Ability to communicate well in written and spoken English

Ability to manage customers effectively & internally coordinate well with branch & cross-

functional teams

Knowledge of the market and relationship with large customers at decision maker level will

be an added advantage

Fair knowledge of the geography in which the position will be based

Good working knowledge of Word, Excel and PPT

Benefits

Attractive compensation & benefits (PF, Insurance, Leaves, etc)
Monthly Incentives + Statutory bonus
Petro card + Vehicle maintenance