APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow ITSM + ITAM Developer

Location: Hyderebad
Type: Contract / Full-Time

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About the Role

We are looking for a skilled ServiceNow ITSM + ITAM Developer to design, develop, and enhance solutions across IT Service Management and IT Asset Management modules. The ideal candidate will have strong hands-on experience in implementing ITSM processes and managing asset lifecycles, along with integrations and automation to improve operational efficiency.

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Key Responsibilities

1. ITSM Development & Customization

• Develop and customize ITSM modules including Incident, Problem, Change, and Service Request Management.
• Configure SLAs, business rules, client scripts, UI policies, and notifications.
• Implement and optimize workflows using Flow Designer and traditional workflows.

2. ITAM Implementation & Asset Lifecycle Management

• Configure and manage Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Implement end-to-end asset lifecycle processes (procurement, deployment, maintenance, retirement).
• Ensure proper mapping between Assets and Configuration Items (CIs).

3. CMDB & Discovery

• Maintain and enhance CMDB structure and relationships.
• Work with Discovery and Service Mapping to ensure accurate CI data population.
• Troubleshoot data inconsistencies and duplicate records.

4. Integration Development

• Develop and maintain integrations with third-party systems using REST/SOAP APIs.
• Integrate ServiceNow with procurement, inventory, and external asset systems.
• Ensure data synchronization and consistency across platforms.

5. Automation & Workflow Optimization

• Automate ITSM and ITAM processes using Flow Designer and IntegrationHub.
• Improve operational efficiency by reducing manual tasks and optimizing workflows.

6. Reporting & Data Management

• Develop reports and dashboards for ITSM and ITAM metrics.
• Monitor SLA performance, asset utilization, and compliance status.
• Ensure data accuracy, normalization, and governance.

7. Platform Support & Maintenance

• Troubleshoot and resolve production issues.
• Support platform upgrades, patching, and enhancements.
• Follow best practices for update sets, version control, and deployments.

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Required Qualifications

Experience

• 4+ years of hands-on ServiceNow development experience
• Strong experience in ITSM modules and ITAM (HAM/SAM)
• Experience working on real-time implementations and support projects

Certifications

• ServiceNow Certified System Administrator (CSA) – Required
• ITSM / ITAM Certification – Preferred
• ITIL Foundation – Good to have

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Technical Skills

• Strong knowledge of ITSM processes (Incident, Problem, Change, Request)
• Experience in ITAM (HAM, SAM, Asset lifecycle management)
• Proficiency in JavaScript, Glide API, and ServiceNow scripting
• Experience with Flow Designer, IntegrationHub, and REST/SOAP APIs
• Good understanding of CMDB, Discovery, and Service Mapping
• Knowledge of ACLs, UI Policies, Business Rules, and Client Scripts

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.