ServiceNow ITOM Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow ITOM Developer
Location: Remote
Availability: Immediate Joiners Preferred
Experience: 5+ years in ServiceNow with strong ITOM module expertise

Job Description:

The candidate will be responsible for the configuration, maintenance, and continuous improvement of our IT Operations Management (ITOM) processes within the ServiceNow platform. This role requires a deep understanding of ServiceNow ITOM modules, including Discovery, CMDB, Event Management, and Service Mapping and the ability to work closely with cross-functional teams to deliver high-quality IT operations services.

- Configure and manage MID Servers, ensuring seamless communication between ServiceNow and external systems.
- Set up and manage discovery schedules, patterns, and probes to automate the discovery of infrastructure and applications.
- Manage the CMDB (Configuration Management Database), ensuring data accuracy and integrity.
- Configure and maintain service mapping, ensuring end-to-end visibility of IT services and their relationships.
- Configure and manage event rules, alert groups, and alert correlation processes.
- Integrate with monitoring tools and systems to ensure timely and accurate event detection and response.
- Develop and manage flows/sub-flows for automating IT tasks and processes based on the requirement.
- Collaborate with IT teams to identify automation opportunities and implement efficient solutions.
- Implement dashboards and performance analytics to track and optimize ITOM processes.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.