Posted 12 June, 2026
ServiceNow BA with Chatbot exp
APN Consulting
Bengaluru,Karnataka,India
Full Time
Reference: 365_463572_26-06491
APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Role : ServiceNow BA with Chatbot exp
Remote
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
Role : ServiceNow BA with Chatbot exp
Remote
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Requirement Gathering and Analysis:
- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
- Design ServiceNow Service Mapping solutions aligned with the Common Service Data Model (CSDM).
- Develop high-level diagram and detailed designs for Service Map implementation.
- Design integration solutions with other systems and platforms i.e. Monitoring mapping etc.
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Stakeholder Communication:
- Act as a liaison between Project team, ServiceNow implementation team and business stakeholders.
- Ensure clear communication of requirements.
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Process Documentation:
- Create detailed reports and documentation for future reference.
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Validation and Testing:
- Validate service maps to ensure accuracy and completeness.
- Conduct testing to verify that the service maps meet business requirements.
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Training (Demo) and Support:
- Provide training (Demo) to stakeholders on how to use and interpret service maps.
- Offer ongoing support to ensure effective use of service mapping tools.
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Governance and Compliance:
- Ensure that service mapping processes comply with organizational policies and standards.
- Develop and maintain governance models around service mapping.
We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
