Senior Test Analyst - ServiceNow HRSD

• This role supports the ServiceNow HRSD module at customer side.
• The primary purpose of this role is to manage and conduct testing, support release management and system upgrade activities for Service Now HR (Colleague Connect Portal).
• You will be involved in working with stakeholders across People & Culture and Technology teams

• Work closely with developers, product and process owners to to lead testing through implementation this includes things such as functional unit testing, integration testing, regression testing/ BVT and support UAT.
• Creation of test cases
• Where required complete TSR
• Documenting testing outcomes, and raising and managing defects where required
• Providing technical expertise and testing and implementation of changes within HRSD
• Diagnosing technical issues that may arise during the development life cycle, and raising defects where required
• Providing technical solution definition and design, system configuration, data integration, and technical support during the implementation phase.

• Delivery of sustainable improvement solutions and benefits for our customers that meet stakeholder expectations, whilst living the NAB values and behaviors.
• Consistent application of approach aligned to the enterprise frameworks and methodology.
• Collaboration with stakeholders to ensure alignment with priorities and delivery of prioritised backlogs

• Current ServiceNow certification is advantageous.
• Experience in system integration testing between Workday and ServiceNow is advantageous.
• Proven knowledge of ServiceNow (end user, tester, technology roles).
• 5 Years+ proven experience of functional testing experience
• Strong consulting experience in a large corporate environment.
• Hands on expertise in use of automation/productivity tools such as ServiceNow.
• Sound knowledge of delivery methodologies and associated tools, with working experience in Agile delivery
• Competent stakeholder management skills, with the ability to apply the fundamentals of Change Management throughout the delivery lifecycle
• Effective communication skills with the ability to synthesize data and communicate findings in a meaningful way
• Demonstrated application of Risk Management fundamentals
• Strong interpersonal skills

• ·5+ years of testing experience
• Computer Science or related qualification is desirable

Enterprise Behavior

• Responsible for behaving in accordance with client's Code of Conduct and demonstrating the Enterprise Behaviours in all customers, community and employee interactions.
• Protecting client's information and information systems is the responsibility of every employee. For your specific responsibilities refer to Use of Information and Information Systems – User Responsibilities within the Group Information Security Standards.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.