AI Presales

.

So, what's the role all about?

NiCE is looking for an AI Consultant at NiCE Cognigy, you will be a trusted advisor to our customers as they navigate their AI transformation journey. You will bring deep expertise in artificial intelligence, customer experience strategy, and industry best practices to help organisations unlock measurable value from AI-powered solutions. This is a high-impact, customer-facing role that sits at the intersection of strategy, technology, and business outcomes.

How will you make an impact?

• Partner with customers across all verticals to understand their business challenges, goals, and existing technology landscape
• Identify, evaluate, and prioritise AI use cases that will deliver the greatest impact on customer experience, operational efficiency, and business performance
• Lead discovery workshops and consultative engagements to surface opportunities for AI transformation
• Define pilot scope, success criteria, and measurement frameworks in collaboration with customer stakeholders
• Develop clear, actionable roadmaps that align AI initiatives with customer business objectives
• Act as a subject matter expert on agentic AI, conversational AI, and the broader CX technology ecosystem
• Collaborate closely with Conversational Designers and AI Engineers to ensure seamless handoff from strategy to execution
• Present recommendations and findings to senior stakeholders, including C-suite and VP-level audiences
• Contribute to thought leadership, internal knowledge sharing, and the continuous development of NiCE Cognigy's consulting methodology

Have you got what it takes?

• 5+ years of experience in a consulting, pre-sales, or advisory role within enterprise technology, preferably in AI, CX, or contact centre solutions
• Strong understanding of AI and automation technologies, including large language models, conversational AI, and agentic workflows
• Demonstrated ability to identify and articulate business value from technology investments
• Experience facilitating workshops and discovery sessions with enterprise customers
• Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• Commercial acumen and the ability to build trusted, long-term relationships with customers
• Experience across multiple verticals (e.g. financial services, retail, healthcare, telecoms) is a strong advantage

Familiarity with contact centre operations or customer service environments is highly desirable.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10683

Reporting into: Director, Solution Engineering, CSA

Role Type: Individual Contributor