Senior Executive - Sales Support - EGM

Job Title

Senior Executive - Sales Support

Function

Sales Support

Reporting to

Branch Manager

Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments

Operational

Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers

Ensure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients

Ensure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt

Ensure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.

Ensure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date

Work closely with the sales teams to ensure timely collections from customers as per the raised bills

Follow up with customers in cases of pending payments / short payments / part payments

Ensure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis

People

• Provide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively
• Ensure that the sales team in the branch is adequately staffed as per the manpower requirements

1.

Timely completion of billing and invoicing processes and reporting

• Oversee adherence to timelines set for billing at the Branch in terms of
• Collation of billing data
• Customization of bills
• Dispatch of invoices to customers
• Collection of payments
• Reporting to Branch Finance Team, etc.

2.

Accurate billing and customization

Accuracy in bills/ invoices generated

Number of instances of errors in customization of invoices (as per customer contract and conditions)

3.

Timely receipt of payments from branch customers

% of payments received as per defined timelines

4.

Ensure Performance Driven Culture

Adherence to Performance Management system timelines and guidelines