(MAA) Customer service Ocean Export

Prepare export shipping documentations such as B/L, invoices, packing list, permit and others related documents

To liaise with customers, trucking, Hauler, carriers and CFS/port;

To manage forwarding activities such as arrange pick-up for LCL and FCL

Prepare and generate invoice and sending out to customers

To scan documents into system and send pre alert

To prepare export customs, AMS & ACI, AP (export) reports and others

To update milestones as per global compliance and timely manner to meet Milestone Compliance KPI

To update navigator and checklist

To assist to verify and reconcile vendors invoices and others

To raise PRF to pay vendor, if any

To handle customer's complaint and assist customer to resolve issues related to export activities

To create job file, raise PO and invoice billing according to the billing KPI

Any other task that maybe assign from time to time by management.

Knowledge/ Work Experience

More than 5 years' experience in freight forwarding industry.

Solid knowledge in ocean export CS and operation

Export operation knowledge is a plus.

Key Behavioral Competencies

Comprehensive English capabilities

Agile, positive and proactive

Excellent analytical and communication skills

Education/Technical Skills

University graduate with major in Supply Chain Management/Familiar with Microsoft Office