Posted 12 June, 2026
Senior Program Manager, FinOps IN BP
Amazon
IN, KA, Bengaluru
Full Time
Reference: 71_457715_20446825-cf41-4664-b429-d91c373737ca
Role Overview
We are looking for a detail-oriented professional to define, document, and optimize business processes and end-to-end transaction workflows. This role bridges business operations and technology by ensuring that process flows are clearly articulated, enabling teams to design and deliver effective solutions.
Key Responsibilities
Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives.
Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling.
Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements - including performance, scalability, and reliability standards - that drive process design.
Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements - ensuring that proposed solutions accurately reflect business intent before development begins.
Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness.
Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development.
Feasibility & Risk Review: Assess proposed process changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready.
Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project lifecycle to validate process designs and support successful implementation.
Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards.
We are looking for a detail-oriented professional to define, document, and optimize business processes and end-to-end transaction workflows. This role bridges business operations and technology by ensuring that process flows are clearly articulated, enabling teams to design and deliver effective solutions.
Key Responsibilities
Business Process Definition: Analyze, document, and standardize business processes to ensure clarity, consistency, and alignment with organizational objectives.
Transaction Flow Mapping: Design and communicate end-to-end transaction workflows, capturing each step from initiation to completion, including decision points, handoffs, and exception handling.
Requirements Gathering: Collaborate with business stakeholders to elicit, validate, and document functional and operational requirements - including performance, scalability, and reliability standards - that drive process design.
Design Document Review: Engage with Process Subject Matter Experts (SMEs) and Technology teams to obtain assurance that the Technology High-Level Design (HLD) and Low-Level Design (LLD) documents align with defined business processes, transaction flows, and functional requirements - ensuring that proposed solutions accurately reflect business intent before development begins.
Process Optimization: Identify inefficiencies, redundancies, and gaps in existing workflows and recommend improvements to enhance operational effectiveness.
Stakeholder Communication: Serve as the liaison between business units and technology teams, translating business needs into structured process documentation that guides solution development.
Feasibility & Risk Review: Assess proposed process changes for operational risk, scalability, and compliance considerations, ensuring decisions are sound and future-ready.
Cross-functional Collaboration: Partner with product, operations, and technology teams throughout the project lifecycle to validate process designs and support successful implementation.
Documentation & Governance: Maintain up-to-date process documentation, workflow diagrams, and transaction models in accordance with organizational standards.
