Team Member-Enhanced Due Diligence-HO & SUPPORT-Business Process Management Group

Job Description: Techno-Functional Team Member - Fraud Risk Management (FRM)

Required Skills & Competencies

Technical Skills

• Understanding of fraud risk systems / fraud management platforms
• Basic knowledge of:
  • SQL / database concepts
  • APIs / system integration
  • Data analysis tools (Excel, Python preferred but optional)
• Familiarity with banking systems, payments, or digital channels is a plus

Functional Skills

• Strong understanding of fraud risk lifecycle and controls
• Ability to analyze business processes and identify gaps
• Knowledge of banking and financial services domain

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Ability to work in a fast-paced, high-impact environment
• Attention to detail and risk-oriented mindset

Eligibility Criteria

• Education:
  Bachelor's degree in Engineering / Computer Science / Information Technology or equivalent
• Experience:
  1 to 5 years of relevant experience in:
  • Technology / IT domain
  • Preferably in banking, fintech, or risk management areas

Success Metrics

• Successful delivery of FRM initiatives on time
• Reduction in fraud incidents / improved detection rates
• Improved operational efficiency and reduced manual efforts

Compliance adherence with zero audit observations

Key Responsibilities

1. Project Delivery & Implementation

• Collaborate with cross-functional stakeholders to deliver critical FRM projects
• Support integration of new channels (e.g., digital, cards, payments, UPI, APIs) with fraud monitoring systems
• Translate business requirements into technical specifications and vice versa
• Ensure timely delivery of projects with high quality and adherence to defined timelines

2. Fraud Risk & Process Optimization

• Identify process gaps and vulnerabilities in existing fraud detection and prevention workflows
• Propose and implement risk mitigation strategies
• Support development and fine-tuning of fraud rules, alerts, and models
• Participate in fraud incident analysis and root cause identification

3. Stakeholder Management

• Work closely with:
  • Fraud Risk & Operations teams
  • Technology/Engineering teams
  • External vendors (if applicable)
• Act as a bridge between business and IT, ensuring alignment and clarity

4. System & Data Analysis

• Analyze large volumes of transactional and fraud-related data
• Support testing, UAT, and validation of FRM system enhancements
• Assist in system monitoring and performance optimization

5. Regulatory & Compliance Support

• Ensure adherence to regulatory requirements and internal policies
• Assist in implementation of compliance-driven changes
• Maintain proper documentation for audits and governance

6. Operational Efficiency Improvement

• Recommend and support automation of manual processes
• Drive initiatives to improve alert handling, fraud detection accuracy, and operational turnaround time