4423221-Senior Manager

EXL is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. Responsibilities: Lead voice and digital AI Self-Service solutions for large, multi-location contact centers Design, develop and implement AI self-service applications with Google CCAI Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects Collaborate with project team members to provide input to conversation design specifications Integrate to backend systems using web services, databases, and reporting Perform Unit Testing of developed code Assist with System and Functional Testing Required Skills/Experience: 8+ years of architect experience overall 4+ years of experience with DF ES/CX 2+ years of technical on-hands experience with Google Cloud CCAI Google Certification a plus and/or Badge completion required Knowledge of Cloud Services Architecture, Apigee, Vertex AI Ability to support multiple projects at the same time Experience in managing large multi-site contact center implementations Experience managing and guiding developers or interest in doing so Experience in writing Solution Document Designs/specifications for IVA applications Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc. Must be able to work independently, be organized, self-motivated, and have attention to detail Excellent communication skills, both written and verbal Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems Web Services REST API, Soap Databases SQL, Oracle, MongoDB, PostgreSQL Reporting Candidate must have a 4-year bachelor s degree Desired, not required: Experience managing staff 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9sEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.