4880086-Assistant Manager

Lead and manage a team of 11 -13 team members and ensure all processes are conducted according to company policies and client requirements Review verification reports for accuracy and completeness, implementing quality assurance measures to maintain high standards Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns Identify inefficiencies in the verification process and develop strategies to enhance workflow and productivity. Ensure appropriate production problem records opened, monitored and closed Ensure processing deadlines are met Escalates/ communicates promptly to the supervisors on any system disruption or missed SLAs Has a complete understanding on the verification process Coaching & mentoring new team members on verification procedures and best practices, fostering a culture of continuous improvementEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.