3883830-Executives

Basic Function This role is primarily responsible for processing transactions into the system as per the communication received from customers. This role is also responsible for new business implementation and policy maintenance Associates in this role must be able to operate across various systems and product workflows with limited oversight or supervision of core accountabilities. The services consist of support services for Group Insurance policyholders and are summarized below. Essential Functions Reviewing documents to determine type of request(s) and process them as per set guidelines Process Transactions received through faxes, web submissions, mail, Contact Center requests, etc. Verifying the sender, process transactions in admin systems and send confirmation letter to the policy owner. These communications could be through email or letters using predefined templates Redirect documents to appropriate operational area as needed Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment Active participation in ongoing development of self Continue to build additional knowledge and understanding of the client's business Perform other duties as needed Performance parameters Productivity Quality Turn Around Time of work assigned Attendance & Schedule AdherenceEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.