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Posted 12 June, 2026

1970744-Manager

ExlService Holdings, Inc.
Gurugram, Haryana, India Full Time
Reference: 218_689623_EXL-M-1430581

Key skills needed: Model Development: Designing, implementing, and fine-tuning generative models . Experience in building LLM models and deployment in production. Natural Language Processing (NLP): Strong understanding of NLP concepts and techniques to manage documents and natural language inputs. Full stack Programming Skills: Proficiency in programming languages commonly used in AI and machine learning, such as Python and libraries like TensorFlow or PyTorch , Machine Learning and AI: Knowledge of machine learning concepts and AI algorithms can be advantageous, especially when dealing with more advanced chatbot capabilities and personalization. Data Preprocessing: Handling and preprocessing large datasets for training generative models, ensuring data quality and appropriate formatting. Problem-Solving Skills: The ability to analyze complex conversational scenarios and design appropriate AIML-based solutions to address user queries effectively. Communication Skills: Effective communication is crucial for collaborating with other team members and stakeholders, as well as explaining technical concepts to non-technical individuals. Collaboration: Working closely with cross-functional teams, including data scientists, engineers, and domain experts, to integrate generative models into real-world applications Creativity and Innovation: The ability to think creatively and produce innovative solutions to enhance the chatbot's performance and user experience.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

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