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Posted 12 June, 2026

Senior Manager-Back-End/ Data Entry -Complex Transaction Processing

ExlService Holdings, Inc.
Noida, Uttar Pradesh, India Full Time
Reference: 218_689623_6213
  • Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
  • Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the processes
  • Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
  • Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
  • Graduate with 10 +Yrs. Experience, minimum 4-5 years of experience in US Insurance domain and team management.
  • Should have knowledge / understanding of Life/Annuity Insurance and the New Business functions
  • Should have done some migrations in the past
  • Must be able to effectively communicate with client through conference calls and e-mails
  • Must have business perspective regarding the internal functioning of BPO/EXL
  • Good networking capability and Client facing skills
  • Maintain good rapport with customer and have regular communication with them
  • Interpersonal, Analytical and Logical Reasoning

Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them. Interact with clients and process owner on a regular basis to review progress, recommend action plan and suggest improvement

  • Improve the quality of the process to achieve above client expected standards handle escalations
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Continue to build additional knowledge and understanding of the client's business
  • Responsible for meeting close task deadlines with high accuracy and minimal rework

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