Senior Executive-Order to Cash-Billing & Billing Support

• Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain
• Should have performed Billing, query handling with good communication skills.
• Good knowledge on account receivable principle and concepts
• Contact with onshore stakeholders via email and MS Teams on a day-to-day basis.
• Act as Voice of the Customer internally to represent customer needs and wants.
• Strong experience working with Excel/Spreadsheets.
• Excellent verbal and written communication skills and is a fluent speaker/writer in English.
• To impart process training to all new joiners.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue on a daily basis and provide feedback to team members.
• To act as mentor to the team
• To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates.
• To substitute Assistant Manager in their absence on the floor.
• To contribute to processing on need basis and ensure that targets in accordance with SOW are met.
• To work on process improvements and instigate sharing of best practices across the team.
• Ensure adherence to Company Policies and Procedures

Bachelor's degree in commerce.