239992-Senior Manager

Role Overview : Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients. Key Responsibilities : Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Technical Transitions . Manage the RFX/RFP process , including solution creation and client engagement. Develop High-Level Designs (HLD) , Low-Level Designs (LLD) , and Bill of Materials (BOM) for complex technical solutions. Deliver client presentations and drive solution discussions, ensuring alignment with business needs. Create and manage presentation materials , including Visio diagrams and project management plans . Manage risk identification and mitigation , ensuring that client requirements and timelines are met. Oversee project management activities related to presales solutions. Ensure smooth technical transitions from presales to implementation teams. Collaborate with cross-functional teams to align on solution design and delivery . Foster a team player mentality, working seamlessly with other teams to achieve business goals. Strong focus on global clients, especially in the US and Europe markets . Demonstrate expertise in Data and AI-led solutions , including Conversational AI, Fraud Management, Integration , and Omni-Channel Customer Experience platforms. Work on AI-driven solutions for improving customer engagement , data analytics , and automation across platforms and channels. Create and manage Technology Pricing Sheets for shared and dedicated setups , as well as Greenfield projects , ensuring competitive and accurate pricing models. Required Qualifications : 10+ years of experience in the technology industry , with 5+ years in presales and solution design. Proven track record in managing complex solutions and presales cycles in global markets. Expertise in technical solutioning , including HLD/LLD/BOM and RFX/RFP responses . Strong knowledge of Data and AI-driven technologies , particularly in Conversational AI , Fraud Management , and Omni-Channel solutions. Experience in creating and managing Technology Pricing Sheets for different project models (shared, dedicated, Greenfield). Strong communication and leadership skills for client-facing interactions and internal team collaboration. Proficient in Visio and presentation creation , including project management plans . Experience in integrating emerging technologies to drive customer experience and operational efficiencies .EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.