4400527-Executives

Job Description Position Title, Responsibility Level Associate Function Accounts Receivable: Billing Reports to: Team lead (B1/B2) Permanent/ Temporary: Permanent full time Span of Control: Nil Location: Bangalore Job Summary: (Concisely define the scope and primary purpose of this job) This role is a customer facing position responsible for handling inbound customer billing inquiries and is the first line of contact for customers. The individual will interact with various departments to support the customer and activities will include cancellation of subscription products, processing credit memos or contract adjustments, and ensuring that services are terminated in conjunction with the cessation of billing and in line with contract terms. They are also responsible for managing the approval workflow for all credit requests and other customer facing processes Essential Functions Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation Clearly and concisely present information in verbal or written form to both internal and external customers Process all customer cancellations within relevant billing and production systems according to contract terms Vet all buy sell communications and initiate related cancellations and contract changes or customer updates Other projects and billing related customer responsibilities as needs arise Primary Internal Interactions Need to work with Inter-Departments within the team for Accounts Receivable. Primary External Interactions Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required Organizational Relationships Reports To : Team Lead Supervises : Skills Technical Skills Advance Excel Knowledge would be added advantage like using Formulas Vlookup, Pivot table, charts, index,etc ERP experience will be an added advantage Process Specific Skills Prior experience in Accounts Receivable 0-2 yrs Soft skills (Desired) Good communication skills both written & oral, as this is client facing role Soft Skills (Minimum) Education Requirements Commerce graduate, who strong in accounting entries. Work Experience Requirements 0-1 years of Billing/AR experience. Prior experience in ERP (SAP) would be added advantage. Good working knowledge of Excel based reporting.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.