Assistant Vice President

Key accountabilities and responsibilities: Delivery management Driving Transformation and Innovation Client satisfaction and relationship Contract & Process Compliance Identify opportunities for Organic growth, support account expansion. Partner with client to plan and execute strategic initiatives. Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a client's need and to position the right offerings to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology and Controls Ensure and manage process performance and service levels. Working closely with the Practice teams to deliver all Transformation projects. Work with team to arrive at new opportunities for better efficiency to the client. Manage performance and talent pipeline within the team to meet business needs. Support RFPs, client presentations etc. as F&A domain expert for new pursuits Technical Skill : 14-16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs Subject matter expert in the F&A domain - with expertise in RTR tower with a good level of understanding on PTP and OTC Understanding of US Insurance market Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.) Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc. Leadership skills in a multicultural environment managing Global/Regional Delivery Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction - Strong commercial awareness and project management ability Experience in change management. Transformation mindsetEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.