4578084-Assistant Manager

Desktop ;Support ;Level ;2 ;The ;Ideal ;Candidate:The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.Job ;Brief:Reporting ;to ;the ;IT ;Manager, ;the ;Desktop ;Support ;Level ;2 ;is ;responsible ;for ;on-site ;and ;remote ;management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of ;tasks, ;including ;Azure ;support, O365, desktop, server, ;network, and ;mobile ;device ;support. ;The Engineer must provide superior service with limited to no supervision consistently.Required ;Skills:5+ ;years ;of ;Desktop ;Technical ;Support or ;related ;experience.Provides ;support ;to end ;users ;with ;an ;enthusiastic ;attitude to ;analyze, ;troubleshoot ;and ;resolve issues to customer's satisfaction.Good ;understanding ;Office ;365 ;Administration ;and ;support.Experience ;with ;Office ;365 ;and ;Microsoft's ;Software/Applications.Ability ;to ;troubleshoot ;and ;configure ;hardware ;such ;as ;printers, ;laptops, ;etc.Confident ;and ;comfortable ;with ;client ;facing ;activityManagement ;and/or ;troubleshooting ;of ;the ;following ;technologies:SolarwindsKaseya ;RMMHardware ;Support:HeadsetsDocks/Monitors/etc. ;O365 ;Administration ;and ;supportUser ;Management ;(Entra ;ID)Exchange ;ManagementIntune ;Device ;Management ;(AutoPilot/Lost ;Mode/Etc.) ;Windows ;10 ;and ;11 ;SupportBasic ;- ;Advanced ;troubleshootingDrivers/OS ;Corruption, ;etc. ;Mobile ;Device ;SupportiOS ;troubleshootingHardware ;troubleshootingVerizon/T-Mobile ;Portal ;Bonus ;Skills:Patch ;ManagementPowerShell8x8 ;Phone ;SystemAzure ;Cloud ;ResourcesFilesVPNCertifications ;such ;as ;CompTIA ;A+, ;Microsoft ;Certifications, ;Cisco ;Certifications, ;etc.Experience with LAN/WAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc. ; ;Job ;Responsibilities:Time ;ManagementProfessionalismMust ;be ;detail-oriented ;and ;motivated ;to ;provide ;a ;positive ;customer ;experience.Possess ;a ;strong ;desire ;to ;know ;"how" ;and ;"why" ;things ;work, ;inclined ;toward ;sustainable ;and manageable solutions.Have ;self-awareness ;of ;strengths and ;opportunities, ;ability ;to ;introspect, ;and self-develop ;byengaging ;in ;continuous ;learning.Strong ;written and ;oral ;communication skills, ;both ;technical ;and ;non-technical.Demonstrated ;ability ;of ;effectively ;working ;on ;a ;team, ;both ;independently ;and ;collaboratively.Strong ;attention ;to ;detail ;with ;excellent ;organizational ;and ;problem-solving ;skills.Excellent ;customer ;service, ;interpersonal ;skills, ;and ;communication ;etiquette.Commitment ;to ;continuous ;personal ;and ;professional growth ;and ;lifelong ;learning.Ability ;to ;execute ;and ;thrive ;in ;stressful ;situations. ;Educational ;Requirements: ;Bachelor's ;degree ;from ;an ;accredited ;university, ;preferred ;- ;not ;required.Associate's ;degree ;- ;required. ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;Horizon Services Inc. is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.