4868083-Manager

Managers 7 - 10 years of experience Strong people management and leadership skills Ability to conduct an appraisal discussion and assess different levels of performance and potential Ability to communicate with large teams Ability to Understand the domain needs of the process and its key drivers Ability to drive and maintain process improvement using Process Excellence Methodology Reasonable level of business perspective regarding the internal functioning of BPO/EXL Good networking capability and Client facing skills Ability to review performance of the KPIs and develop plans for improvement in performance Ability to make decisions efficiently and in a fair manner after evaluating possible options Demonstrates an openness in anticipating, driving change and influencing colleagues Ability to maintain low attrition rates Issue resolver - People & Client Goal Oriented Ability to Handle Multiple Projects Ability to reduce operating Cost and improve profitability Ability to develop strong Back-up for each project and eliminate people dependency Ability to involve in non-project activities Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant Managers Drive reward and recognition activity on the floor. Get participation and create enthusiasm Review Performance of the KPIs on a near term basis and develop plans for improvement in performance Improvement in Quality and productivity of the team Conduct annual team appraisals Ensure growth and career planning for the team member Ensure to meet the project SLA compliance Meet and exceed Customer Satisfaction Stay in touch with the Client at the Process Owner level on a daily basis to review progress Ensure compliance with internal policies and procedures, external regulations and information security standards Clean internal and external audits with zero NC's / ObservationsEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.