3513753-Lead Assistant Manager

Job Description Position Title, Responsibility Level LAM - Cognitive CX Delivery Function Digital Transformation Reports to Manager - Digital CX CoE Permanent/ Temporary Permanent Span of Control Individual Role Location Noida Basic Function . Strong experience in developing intent and utterances based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Strong experience in developing REST APIs and developing product to enhance customer experience Exposure of Lex and or Dialogflow, Watson or similar platform Understanding of UI elements, APIs, Database interfaces etc. Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Essential Functions Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Primary Internal Interactions Service Delivery Managers Digital transformation team ISG Team Primary External Interactions Client Teams - especially Client Business & Technology Teams. External Vendors -Product & Services Vendors/Partners, Industry/Business forums Organizational Relationships Reports To : S r. Manager - Digital CX CoE Supervises : Individual Contributor Skills Technical Skills Have 6 -8 yrs of working experience mainly around NLP/NLU Have 4-5 yrs of experience in speech to text and text to speech API/platform Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc. Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc. Must be very good with various programming and scripting languages like Python, Java, and Groovy Must possess fairly good knowledge of developing API/REST Services Must be hands on with tools like Git, BitBucket, etc. Good to have understanding of SDLC e.g. Agile, Scrum, etc. Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc. Have good knowledge of data structures, and must be very good at analytical and problem solving Must be a good team player, proactive, hardworking A good communicator with internal and external stakeholders Overall 5+ years in development using Python, Java etc. Must be good with data structures, sql, and no-sql databases Can set-up deployment pipeline using Git/Jenkin Willing to work in US/UK shift in services environment Process Specific Skills Having worked in a Digital transformation capacity using cloud specific solutions and implementation Good understanding of conversational AI Trends, platforms, and technologies Must be ready to work and support multiple time zone whenever there is a need Soft skills (Desired) Independent problem-solving, Self-direction, Self-motivated, Flexible and team oriented person Should be able to work independently, with minimum supervision. A Strong sense of ownership, urgency, and drive. Tack-sharp analytical abilities. Strong interpersonal and communication skills. Education Requirements Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications Work Experience Requirements Overall 6-8 years of experience with at-least 5years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc. Master`s degree or Bachelors degree; combined with equivalent additional qualifications and/ or experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager DateEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.