4976094-Assistant Manager

Job Description ;Position Title, Responsibility LevelAssistant ManagerFunctionHealthcareReports to ;Manager / Sr. ManagerPermanent/ TemporaryPermanentSpan of Control25 - 30Location ;Kochi, India ;Basic FunctionOversee and manage day-to-day operations to ensure all SLA metrics are metImplement company policies in all areas of the operations establish goals for each team and monitor each team's performance and compared against Key Performance Indicators. ;Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures. ;Recognize performers and recommend development plan for qualified performers.Ability to manage a US client independentlyEvolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXLScreening and recruitment of production staff in consultation with HR.Plan staff training and development programs - both internal and external in consultation with HR, relate the same to specific job requirements and develop process to institutionalize the learning. ;Managing all employee issues / queries relating to Operations, HR, Administration, Finance etc. Build a very transparent and open work environment respecting individual initiatives and contributions.Completion of employee confirmation review as per standard process, Half yearly and Annual performance review, recommendations for promotions / compensation fitment etc. Timely completion of the task to be ensured. ;Authorize employee leave and holidays, plan alternate / skeleton staff deployment that would result in least disruption to customer deliverables. Implementation of all employee related policies and procedures. ; ; ;Essential Functions ;Ability to build and work in a process driven environment and one who strictly enforces process discipline.Target driven and deliver quality output adhering to agreed time schedules.Strong people management skill and ability to drive Team culture and performanceQuality and time conscious ;Primary Internal Interactions ;Establish communication channels that would enable smooth flow and completion of activities. Lead daily meetings with the team members to review daily statistics, process updates, including operational issues and share any necessary news ;Primary External Interactions ;Day on day communication (written or verbal) with client supervisors and SMEs as needed ;Join and participate in weekly review with US clients. Give performance update on the client call and answer any questions asked ; ; ;Organizational Relationships ;Reports To : ; ; AVP/VP ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;Supervises : Sr. Associate/ Associate ;SkillsTechnical Skills ; ;Working knowledge of MS office (Word, Excel and Power point) and Internet / OutlookAnalytical skills to evaluate performance numbers, identify gaps and give the feedback objectively ; ; ;Process Specific Skills ;Advanced knowledge and ability to navigate client systems. ;Need to be a process expertUS Healthcare knowledge ; ;Soft skills (Desired) ;Soft Skills (Minimum)Strong comprehension skillsHands on experience in independently managing deliveries in a process Services Industry with very high emphasis on people, operations and process Management. ;Ability to communicate clearlyProactively raise any challenges, communicate to management and client ; ; ;Education Requirements ;Minimum bachelor's degree in any stream. 15 years of education ; ; ; ; ;Work Experience Requirements ;Experience in Claims or Appeals Processing in US Healthcare industry is mandatoryExperience in handling voice processMinimum of 3 years of work experience with proven records of 1 year of people management and operational excellence in an acting role (Vertical movement) or as AM (lateral movement)Intermediate level Knowledge in MS Excel and Word is preferred for reports and data analysis ; ; ;Annexures: ; ; ; ; ;Acknowledgement ;(acknowledge that the information contained in this document is factual and complete) ; ; ;EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.