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Posted 12 June, 2026

2591744-Assistant Manager

ExlService Holdings, Inc.
Gurugram, Haryana, India Full Time
Reference: 218_689623_EXL-LAM-1312384

Responsibilities: Plan and track project schedules, using tools like Jira, Confluence and ensure consistent progress updates and aware about the agile methodology. Ensure adherence to schedules, serve as the host for meetings, and oversee the follow-up on action items and deliverables. Maintain and distribute Minutes of Meetings, ensuring proper tracking of follow-up actions. Handle vendor relationships, ensuring efficient payment processing and managing contracts, service level agreements (SLAs) and partnership deeds. Research, prioritize, and follow-up on incoming issues, including sensitive or confidential matters, providing timely resolutions. Prepare and review presentations for senior leadership and key stakeholders. Oversee contract management (SOW, MSA, NDA etc), including project and client creation and ensure timely invoicing. Manage revenue forecasting, monitor performance against projections and adjust forecasts or deferrals as necessary. Administer timesheet management for project resources, ensuring accuracy and compliance with client requirements. Manage timesheet compliance and ensure accurate recordkeeping for project resources. Provide flexible shift support across IST/EST time zones or as needed, maintaining availability and responsiveness. This role requires strong organizational skills, attention to detail and the ability to manage multiple tasks and stakeholders in a fast-paced environment. Coordinate completion of organization wide mandatory training to ensure compliance Assist in developing and maintaining Internal line compliance policies and procedures Preparing MIS reports, Trackers on time-to-time basis Provide comprehensive administrative support, handling a wide range of business tasks efficiently.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

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