3869814-Lead Assistant Manager

Operational Excellence - Data and Research AnalystJob DescriptionSummaryThe OE data analyst is responsible for collecting, organizing, and analyzing data from various sources to support the operational excellence lead in improving the efficiency and effectiveness of the organization's processes and performance. This person will collaborate with different teams and stakeholders to identify data needs, design data collection methods, and produce data-driven insights and recommendations.ResponsibilitiesCollect and validate data from various sources and teams to gather industry best practices, functional teams within EXL (training, recruitment, operations, MIS, etc.)Organize and maintain data in a consistent and accessible format, using tools such as Excel, SQL, Power BI, or Tableau.Analyze data based on collected date and required outcomes.Create and present data visualizations, dashboards, and reports that communicate key findings and trends to the operational excellence lead and other stakeholders.Collaborate with cross-functional leads and stakeholders to understand their data needs, challenges, and goals, and provide data-driven solutions and recommendations.Monitor and evaluate the impact and effectiveness of data-driven initiatives and projects, and provide feedback and suggestions for improvement.QualificationsBachelor's degree in data science, statistics, operations research, business analytics, or related field.At least two years of experience in data collection, analysis, and reporting, preferably in an operations or business context.Proficient in data analysis tools and software, such as Excel, SQL, Power BI, Tableau, R, or Python.Strong analytical and problem-solving skills, with the ability to interpret and communicate complex data in a clear and concise manner.Excellent collaboration and communication skills, with the ability to work effectively with diverse teams and stakeholders.Highly organized and detail-oriented, with the ability to manage multiple tasks and projects within deadlines.Measures of SuccessThe quality, accuracy, and timeliness of data collection, analysis, and reporting.The relevance, clarity, and impact of data-driven insights and recommendations.The level of satisfaction and engagement of the Operational Excellence Lead and other stakeholders with the data products and services.The contribution of data-driven initiatives and projects to the improvement of the organization's processes and performance.How This Role Supports the Operational Excellence LeadThis role supports the Operational Excellence Lead and the team by providing data-driven insights and recommendations that help the lead identify and prioritize opportunities for improvement, design and implement solutions, and monitor and evaluate results. This role also supports the lead by collaborating with different teams and stakeholders to understand their data needs and challenges, and provide data-driven solutions and recommendations. By doing so, this role helps the lead foster a culture of data-driven decision making and continuous improvement across the organization.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.