Posted 12 June, 2026
4423287-Lead Assistant Manager
ExlService Holdings, Inc.
Bengaluru, Karnataka, India
Full Time
Reference: 218_689623_EXL-LAM-1422683
Job Title: Data Scientist - AI Solutions Business Unit: EXL Digital - AI & Analytics Primary Domain: Insurance / Healthcare / Financial Services Job Summary: At EXL Digital , we're pushing the frontiers of AI and NLP by building intelligent, scalable, and production-ready solutions that solve real-world business problems. We're looking for Data Scientists who are passionate about applying state-of-the-art techniques, especially in Natural Language Processing (NLP) and Large Language Models (LLMs) -to extract insights and automate processes across unstructured data formats such as text, documents, images, and speech. This role offers a unique opportunity to build and deploy AI solutions across insurance and other domains , using a blend of classical techniques and cutting-edge transformer-based architectures. Key Responsibilities: Design, develop, and deploy AI/NLP solutions to solve diverse business challenges-particularly in areas like text classification, information extraction, summarization , and semantic search Own the full model development lifecycle: Select appropriate algorithms (rule-based, statistical, deep learning, transformer-based) Conduct exploratory data analysis and feature engineering Train and fine-tune models using tools such as Hugging Face Transformers, spaCy, and open-source LLMs Integrate external ontologies, taxonomies, and domain knowledge for enhanced performance Validate and monitor solution quality using real-world feedback data Work closely with ML engineers and DevOps teams to operationalize models (on cloud and on-prem environments) Hands-on experience on deploying solutions to cloud-native AI platforms capable of handling large-scale data pipelines and complex machine learning models (AWS/Azure/GCP) Collaborate with clients and business stakeholders to scope and refine requirements, validate model behavior, and ensure successful deployment Explore and experiment with LLM fine-tuning, prompt engineering , and retrieval-augmented generation (RAG) techniques for advanced use cases Contribute to building reusable components, best practices, and scalable frameworks for AI delivery Qualifications: 4-8 years of hands-on experience in data science , with a focus on NLP, deep learning , and machine learning applications Strong programming skills in Python ; experience with relevant libraries such as scikit-learn, spaCy, NLTK, PyTorch, TensorFlow, or Hugging Face Proven experience in delivering NLP/LLM-based solutions, preferably involving unstructured data from insurance or financial services Familiarity with cloud platforms (AWS, Azure, or GCP) and experience with deploying AI models to production Ability to handle end-to-end ownership of solutions, from POC to deployment Prior experience in consulting or client-facing data science roles is a plus Exposure to document databases (e.g., MongoDB), graph databases, or vector databases (e.g., FAISS, Pinecone) is a bonus Education: Bachelor's or Master's degree in Engineering, Computer Science, Statistics, or a related field; MBA or degree from Tier 1 institution is a plus What We Offer: Work on real-world AI projects that go beyond experimentation-drive live deployments with business impact Access to top-tier mentorship, training, and learning opportunities in AI/ML/NLP and cloud technologies Exposure to a wide variety of business use cases in insurance, healthcare, and financial services A collaborative, fast-paced, and intellectually stimulating environment Structured career growth paths , with opportunities to develop technical and business consulting expertise Be part of a global team of AI/ML professionals , working at the cutting edge of innovationEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.