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Posted 12 June, 2026

Account Manager-Business Support-Business Support

ExlService Holdings, Inc.
Noida, Uttar Pradesh, India Full Time
Reference: 218_689623_4593

As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. You will lead periodic reviews, drive execution of strategic projects for the Insurance and Healthcare Industry Market Units, support company-wide initiatives, and ensure rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.


EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
  • 5+ years of experience in Business Analysis, Finance, Program management roles.
  • Proficiency in Excel, PowerPoint, Salesforce.
  • Strong analytical, problem-solving, and communication skills.
  • Exposure to AI tools.
  • Strong financial acumen and senior stakeholder management skills.

Strategic Execution & Alignment

  • Lead execution of key initiatives across the HLS IMU, ensuring alignment with EXL's broader enterprise goals.
  • Support the GLC agenda by contributing to OKR setting and ensuring enterprise-wide execution discipline.

Performance Tracking & Accountability

  • Define, monitor, and report on KPIs and OKRs to measure business health and progress against strategic objectives.
  • Drive periodic Business Reviews for HLS IMU, ensuring leadership accountability and structured tracking of outcomes.

Leadership Advisory & Strategic Planning

  • Act as a thought partner to senior leaders (e.g., in board strategy, strategic account planning, structuring reviews).
  • Lead GLC (forum of EXL's SVP+ leaders) strategic meetings by shaping the agenda, defining key results, and ensuring follow-through on decisions.
  • Develop executive-level materials such as board/investor updates, and business reviews

Innovation & Growth Enablement

  • Identify and accelerate opportunities for growth and innovation within Health IMU.
  • Support AI in workflow initiatives that transform business processes and enable future scalability.
  • Support the design and execution of strategic account planning and new business models

Operational Excellence

  • Drive continuous improvement initiatives that streamline operations and enhance scalability.
  • Build processes and governance frameworks that support sustained delivery of strategic initiatives.
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