4423267-Senior Manager

Job DescriptionDesignation- ;Conversational AI DeveloperRole- ;Permanent/ Full timeLocation- ;Noida/ Gurgaon/ Pune/ BangaloreShift- ;12PM to 10PM (10 Hours Shift. Also depends on the project/work dependencies)Working Days- ;5 daysWork Mode- ;HybridMandatory Skills-Chatbot development, Voice (good to have)Conversational AI Platform- DialogflowNatural Language Processing, Python/ Node.JSDesign and develop cloud-based Conversational AI solutions. ; ; ; ;Basic FunctionStrong experience in developing intent and utterances-based logics and interaction flows on conversational AI ;Strong experience in developing NLP based intent classification, routing and treatment of customer interactionsExposure of Lex and or Dialogflow, Watson or similar platformDevelopment experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platformSolution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applicationsUnderstanding of UI elements, APIs, Database interfaces etc.Own the technical solution and ensure all technical aspects are implemented as designedMust have ability to create high and low level design, architecture documentsMust assess risk involved in the project and highlight and mitigate to drive outcomeIdentify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organizationEnsure best practices is followed while coding or integrations & perform code/ integration review ;Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operationsDevelops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understandRevert with timelines on fixes of UAT observationsProvide post implementation support to all changesKeep the project manager and product committee informed of task accomplishment, issues and statusEnsure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.Perform Technical documentation as per the Project lifecycleShare and follow best practices, development & deployment methodologies with other team members ;Essential FunctionsGood communication and presentation skillsSelf-motivated, team player, action and results oriented.Process driven and conceptual thinkingChange Management skillsInnovative thinkerQuick and agile learnerWorking across cultures with sensitivity, partnering, driving with a focus on business impact ;Primary Internal InteractionsSenior Business LeadershipService Delivery ManagersDigital transformation teamISG Team ;Primary External InteractionsClient Teams - especially Client Business & Technology Teams.External Vendors -Product & Services Vendors/Partners, Industry/Business forums ; ;EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.