4400184-Executives

Job Description Position Title Advisor - Damage Fulfilment Function, Responsibility Level Operations, Executive Reports to Assistant Manager - Operations Location Noida / Pune SEZ Span of Control NA Permanent/ Temporary Permanent Basic Function This Damage Fulfilment role primarily involves dealing with different activities within motor claims. The responsibilities include handling inbound calls, making outbound calls, managing customers' hires, arranging inspection, disposing Salvage, taking action on incoming post/Documents/Spreadsheets, following up on claims for progression and making payments. All transactions are to be completed based on the guidelines set for the process. Essential Functions Ensure that the process transactions are processed as per standard procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined parameters Ensure claim costs is controlled and leakage kept at a minimum Ensure accuracy of reserves and payments and manage lifecycle of claims Ensure adherence to Company Policies and Procedures Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA for the purpose of feedback and audit Trainers for the purpose of Pre-process and Process training Primary External Interactions SME / Trainers at the client end for training Exception teams at the client end for the purpose of seeking clarifications & answering queries Required Competencies & Skills Technical Skills Good Computer navigation skills, keyboarding skills Should be familiar with MS Office Process Specific Skills Knowledge of the Insurance industry in UK Possesses the necessary knowledge of business concepts to effectively perform the job System operations and navigation Soft skills (Minimum) Good spoken English Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi task, prioritize and manage daily work activities Soft Skills (Desired) Self discipline Result orientation Adaptability Education Requirements Graduate or Diploma holder with at least 15 years of education Work Experience Requirements 1-2 years work experience preferred EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.