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Posted 12 June, 2026

Manager-Business Analysis-Business Analyst

ExlService Holdings, Inc.
Gurugram, Haryana, India Full Time
Reference: 218_689623_5686

Develop strategies, manage resources, lead team meetings, and monitor performance metrics.

  • 3-5+ years of experience in analytics preferably in Banking and Financial Services
  • A minimum of 3 years of hands-on experience working on monitoring and validation of Machine Learning models to solve analytical use cases.
  • Solid understanding of banking products, fraud types (e.g., account takeover, synthetic fraud, identity theft), and transaction systems.
  • Knowledge of various statistical techniques used in analytics (regression, ML Models, Monitoring Metrics like KS, PSI, CSI, MAPE, Confusion Metrics etc.)
  • Excellent problem-solving and analytical skills, with the ability to work on complex projects and deliver high-quality results.
  • Proficiency in programming languages such as Python, and experience with ML related libraries.
  • Experience with large-scale data processing and distributed computing frameworks is a plus.
  • Strong communication skills, both written and verbal, with the ability to convey complex ideas to diverse stakeholders.
  • Build predictive models for real-time fraud detection systems.
  • Evaluate and optimize existing ML models for performance, scalability, and explainability.
  • Apply deep learning and advanced analytics for behavior analysis and risk profiling.
  • Analyze transaction data to identify patterns, anomalies, and fraud trends.
  • Perform exploratory data analysis (EDA) to understand customer behavior and potential fraud vulnerabilities.
  • Translate data-driven insights into actionable recommendations for leadership and stakeholders.
  • Collaborate with fraud strategy and operations teams to enhance fraud prevention frameworks.
  • Validate and monitor predictive models for real-time fraud detection systems using valid monitoring metrics/KPI's.
  • Prepare technical documents related to fraud models and model validation. Validate the models using various techniques and KPIs, out of time validation etc.
  • Set up monthly/quarterly and annual monitoring for the models using valid monitoring metrics/KPI's.
  • Perform Root Cause Analysis in case of deterioration of model performance/data issues.
  • Evaluate and optimize existing ML models for performance, scalability, and explainability.
  • Apply deep learning and advanced analytics for behavior analysis and risk profiling as part of
  • Analyze transaction data to identify patterns, anomalies, and fraud trends.
  • Perform exploratory data analysis (EDA) to understand customer behavior and potential fraud.
  • Translate data-driven insights into actionable recommendations for leadership and stakeholders.
  • Collaborate with other teams like fraud strategy to enhance fraud prevention frameworks.

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