4399756-Assistant Vice President

Operational Assessment and Strategy: Evaluate client operations, systems, and workflows to identify opportunities for transformation. Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives. Process Redesign and Continuous Improvement: Lead end-to-end process redesign initiatives to streamline operations, eliminate inefficiencies, and improve service delivery. Foster a culture of continuous improvement by implementing frameworks such as Lean, Six Sigma, or Kaizen. Digital Innovation and Automation: Identify and implement digital tools, platforms, and technologies to enhance operational effectiveness. Drive automation initiatives using RPA (Robotic Process Automation), AI/ GenAI, ML, and other emerging technologies to reduce manual efforts, increase accuracy, streamlining and improving end-customer/consumer experience. Work closely with extended EXL teams, developers and owners of proprietary digital products to implement solutions Data-Driven Insights: Utilize advanced analytics, data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives. Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks Stakeholder Engagement, Project Management and Change Management: Work closely with client leadership, EXL cross-functional teams deliver on goals and ensure smooth execution. Create project plans, progress reports and lead governance of transformation projects Champion change management processes to drive adoption and ensure alignment across teams. Develop and monitor KPIs to measure transformation impact and ensure sustainable results. Thought Leadership and Innovation: Stay updated on industry trends, best practices, and emerging technologies to continuously refine transformation strategies. Act as a trusted advisor to clients, providing insights on evolving market demands and opportunities for innovation.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.