Skip to main content
Posted 12 June, 2026

Manager, PMO

ExlService Holdings, Inc.
Gurugram, Haryana, India Full Time
Reference: 218_689623_EXL-M-1345394

We are seeking an experienced and highly disciplined professional to join the PMO as an Manager. This role is designed for someone who brings maturity, structure, and strong stakeholder management skills, and can operate as an effective right hand to the Senior Manager in driving PMO excellence.

The ideal candidate has a proven track record in project governance, escalation handling, and performance management, and is comfortable managing both processes and people in a fastpaced environment. This role requires someone who can think holistically, execute systematically, and bring clarity and order to complex operational landscapes.





EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.
  • Have 6-9 years of experience in PMO, business performance management, governance, or structured operations roles.
  • Demonstrate excellent organizational discipline, followthrough, and attention to detail.
  • Are confident in managing escalations and navigating complex situations with maturity and composure.
  • Are comfortable engaging with multiple stakeholders, including senior leaders.
  • Can independently drive workstreams while partnering closely with the Senior Manager.
  • Enjoy roles that combine structure, coordination, problemsolving, and operational rhythm management.
Key Responsibilities

1. Governance & Business Performance Management

  • Lead the monthly governance rhythm, ensuring highquality inputs, consistent standards, and timely delivery.
  • Prepare and review business performance reports, dashboards, and escalation summaries with sharp attention to detail.
  • Support the Senior Manager in driving adherence to PMO frameworks, policies, and review cadences.

2. Escalation Management

  • Manage daily escalations with a structured, solutionoriented approach.
  • Own exception escalation management, ensuring proper documentation, clear tracking, and timely closure.
  • Coordinate with crossfunctional partners to unblock issues and maintain operational continuity.
  • Provide crisp escalation narratives, risk visibility, and context for senior leadership.

3. Team & Stakeholder Management

  • Oversee coordination within the PMO team, ensuring task clarity, followups, and accountability.
  • Support team members with guidance, direction, and structured routines.
  • Facilitate alignment with partner teams through disciplined communication and governance checkpoints.

4. Operational Discipline & Execution Excellence

  • Drive action plans with rigor-from assignment to tracking to closure.
  • Bring strong process discipline into daily operations, enhancing reliability and predictability.
  • Proactively identify gaps, risks, and improvement opportunities to strengthen PMO effectiveness.
Apply to this Job

Sign up for Job Alerts

By clicking Create Alert, you agree to the Global Terms of Use Agreement and acknowledge that you have read and understand the Global Privacy Policy.