4399778-Senior Executive

Summary: Support Agent is responsible for transaction processing based on SOPs. Key Responsibilities: Process voluntary deactivation and withdrawal requests from employees. Conduct background check reviews, adjudication, and manage suspension administration. Handle E-Verify/I-9 processing for new hires, ensuring compliance with legal standards. Administer employee terminations and related processes. Coordinate drug testing and workers' compensation claims, ensuring timely communication with affected employees. Administer benefits programs, ensuring accurate enrollment and updates. Manage sexual harassment training administration and ensure compliance. Oversee attendance policy adherence, including managing NCNS (No Call, No Show) and SNC (Same No Call). Process verification of employment requests for current and former employees. Handle central DSB (Don't Send Back) processing for non-compliant employees. Maintain payroll folders and subfolders Maintain payroll email inbox Process pre-payroll reports for the team such as master record changes, deductions changes and time off reports in Workday Consolidate raw payroll data into relevant paydata batches in excel Complete verification of employment requests Assist team with gathering audit request data Required Skills: Excellent communication and problem-solving skills. Ability to handle sensitive issues professionally and confidentially. Qualifications: Bachelor's degree. 6 month to 2 years of experience in customer service.EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.