2252754-Senior Assistant Vice President

Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical Technical Skills Excellent working knowledge of MS Office Possess in-depth knowledge and skill of Six Sigma, Lean methodology (Minimum BB Trained resource) Proficient with flowcharts / process design / mapping Quality knowledge to solve a range of problems Process Specific Skills Knowledge of Insurance P&C industry domain - BO and Voice Knowledge of quality assurance Working knowledge of Transaction Monitoring Project management skills and ability to lead in a continually challenging environment Soft Skills Functional Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality, process improvements, etc. Consulting mindset Leadership Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an agile, analytical approach and thought process Team management experience General Conformance to policies / compliances with auditing skills Ability to coach and give feedback on an ongoing basis Interviewing skills Strong written and verbal communication Skills. Works at keeping the team strong and motivated: boost team morale and productivityEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.