3847452-Executives

Job Description Position Title, Responsibility Level: Executive/Senior Executive Function: Operations Reports to - Assistant Manager/Lead Assistant Manager Permanent/ Temporary: Permanent Span of Control - None Location: C - 15, Noida Basic Function This position is accountable for claims adjudication. Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. . Essential Functions Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources Meets individual goals while assisting team to meet team goals Operates with urgency in a real time service environment Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) May perform other duties as assigned Performance parameters Productivity Quality Turn Around Time of work assigned Attendance & Schedule Adherence Primary Internal Interactions: SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance SME for the purpose of handling process related issues; queries and escalated transactions QCA for the purpose of associate performance feedback and audit in order to update the training curriculum Mentors for the purpose of seeking clarifications and answering queries real timeEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.