4399182-Executives

JOB DESCRIPTION ;Position Title, Responsibility Level: ;Associate/Sr AssociateFunction: ;OperationsReports to ;- ;Assistant Manager/Lead Assistant Manager - OperationsPermanent/ Temporary: ;PermanentSpan of Control - ;NilLocation: ;Noida ; ;Roles and ResponsibilitiesResolved disputed account issues.Record and process received disputes.Determine the appropriate dispute classification from listed types.Order new and review existing documentation to resolve dispute.Prepare correspondence (letters, emails, and/or faxes) and follow up with investigation via email and/or fax.Electronically file all documentation according to policy and procedure.Obtain account information and account verification from seller of the account.Serve as liaison between debtors, sellers and other parties and Company on disputed accounts; provide information as required to appropriate parties. ;Skill SetGood English Comprehension skillsBasic understanding of credit card statements (Domestic or International)Eye for detail ;Performance parametersProductivityQuality / AccuracyTurn Around Time and Cycle Time of work assignedDomain expertise and certifications scoresSchedule adherence, Punctuality and Discipline ;Primary Internal Interactions:SME for technical assistance/process updates/trainingAssistant Manager for the purpose of performance reviews, training and developmentManager for the purpose of settling performance issues and skip meetings ;Primary External InteractionsEscalation teams at the client end for the purpose of seeking clarifications and answering queries ; ; ;Organizational RelationshipsReports To : ; ; ; ; ; ; ;Assistant Manager ;/ Lead Assistant Manager ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;SkillsDesirable SkillsAttention to detailCommitment and drive for resultsQuestioning, reasoning and analyticalAdaptable and FlexibleOpen to work in 24X7 shifts especially night shiftsBusiness EtiquetteTechnical SkillsBasic IT, Comfortable with computers, MS office usageTyping speed of 30 words with high accuracySoft skillsStrong team playerAbility to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skillsHigh accuracy at workSelf-Discipline, Listening, Patience ;Education Requirements and Work Experience:Graduate with good Computer literacy ;0months to 1 year for Associate, and 1 to 2+years for senior associate with experience in any customer service (preference given in banking industry domestic or international)Minimum 15 years of educationEXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.