Posted 12 June, 2026
Major Incident Manager
Diverse Lynx
bengaluru,Karnataka,560063
Full Time
Reference: 365_569689_26-00177
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Description: Driving P0/P1 war rooms end to end 24×7 command center leadership for critical outages Strong understanding of infra, cloud, app, DB, network components Root cause analysis facilitation & PIR documentation SLA governance & stakeholder communication Ability to coordinate multiple vendors + cross functional teams Knowledge of ITIL processes (Incident / Problem / Change) Experience with high availability / payments / BFSI environments Expertise in handling incident severity matrices Skilled in real time triage, impact assessment, escalation, recovery planning Hands on experience with monitoring & logging tools (Prometheus, Grafana, EFK, Splunk, ServiceNow/Jira etc.) • ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications. • Experience with automated incident management and orchestration tools. • Background in systems engineering, network operations, or application support. • Experience with business continuity planning and disaster recovery processes. | |||
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MAH | PUNE | ||
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TN | CHENNAI | ||
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8 | ||
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• ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications. • Experience with automated incident management and orchestration tools. • Background in systems engineering, network operations, or application support. • Experience with business continuity planning and disaster recovery processes. |
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Major Incident Manager(MIM) with ITIL | ||
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Banking | ||
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8 | ||
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24*7 | ||
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Others |
